Daniel Cattan
About Daniel Cattan
Daniel Cattan is a Senior Success Manager at Scale, currently based in Tel Aviv District, Israel. He has extensive experience in customer success, onboarding processes, and strategic advising for e-commerce brands.
Current Role at Scale
Daniel Cattan serves as a Senior Success Manager at Scale, a position he has held since 2023. In this role, he is responsible for managing a Book of Business (BoB) that includes over 300 accounts. He focuses on building annual contracts tailored to the specific requirements of e-commerce brands. His responsibilities also include acting as a strategic advisor, conducting Quarterly Business Reviews (QBRs), and implementing optimizations to enhance client success.
Previous Experience at Yotpo
Before his current position, Daniel worked at Yotpo as a Customer Success Manager from 2021 to 2023. During his tenure, he specialized in planning and executing onboarding processes, which included creating agendas and providing comprehensive training for global enterprises. His experience at Yotpo contributed to his expertise in client management and support.
Professional Background in Tech Support
Daniel has a background in technical support, having worked at SpotOption as a Tier 2 Tech Support Engineer and Broker Analyst from 2014 to 2018. He later joined Nayax in a similar capacity, serving as a Tier 2 Tech Support Engineer and Global Account Manager from 2018 to 2021. His roles involved providing technical assistance and managing client accounts, which helped develop his skills in customer relations and technical problem-solving.
Educational Background
Daniel studied at The Open University of Israel from 2010 to 2012, focusing on Animation, Interactive Technology, Video Graphics, and Special Effects. He furthered his education at HackerU, where he studied Quality Assurance (QA) from 2018 to 2019. His educational background supports his technical expertise and understanding of product development processes.
Collaboration with R&D Teams
In his current role, Daniel collaborates with Research and Development (R&D) teams. He is involved in quality assurance testing processes, bug fixes, and development integration. This collaboration ensures that client needs are met through effective product enhancements and support.