David Nelsen
About David Nelsen
David Nelsen is a Support Group Trainer at Yotpo, where he has worked since 2018. He has a background in support roles at IBM, including positions in both enterprise and consumer support from 2014 to 2017.
Current Role at Yotpo
David Nelsen has been employed at Yotpo since 2017, where he currently serves as a Support Group Trainer. In this role, he is responsible for training support staff and enhancing the overall support experience for customers. His experience in support roles has contributed to his effectiveness in this position.
Previous Experience at IBM
David Nelsen worked at IBM in various support roles from 2014 to 2017. He began as a Tier 1 Consumer Support representative for eight months before transitioning to Tier 1 Enterprise Support for one year. He then advanced to Tier 2 Enterprise Support, where he worked for nine months. His tenure at IBM provided him with a solid foundation in technical support and customer service.
Education at Kinneret College
David Nelsen studied at Kinneret College from 2005 to 2007. His education at this institution contributed to his professional development and equipped him with skills relevant to his career in support and technology.
Career Progression in Support Roles
David Nelsen has accumulated extensive experience in support roles over the years. Starting at IBM, he progressed from Tier 1 to Tier 2 support positions, demonstrating his ability to handle increasingly complex support issues. His current role at Yotpo reflects his continued commitment to the field of customer support.