David Nelsen
About David Nelsen
David Nelsen is a Tier 3 Support Engineer at Yotpo, with a background in technical account management and incident management. He has extensive experience in support roles at IBM and the Israeli Air Force, along with a foundation in web development and electronics.
Current Role at Yotpo
David Nelsen currently serves as a Tier 3 Support Engineer at Yotpo, a position he has held since 2022. He is based in Tel Aviv, Israel. In this role, he utilizes his expertise in incident management to address complex technical issues within enterprise environments. His responsibilities include troubleshooting and resolving high-level support tickets, ensuring customer satisfaction, and providing technical guidance to clients.
Previous Experience at Yotpo
Prior to his current role, David Nelsen worked at Yotpo as a Senior Enterprise Technical Account Manager from 2019 to 2022. He also held the position of Tier 2 Support Engineer from 2017 to 2019. His tenure at Yotpo allowed him to develop a deep understanding of the company's products and customer needs, enhancing his ability to provide effective support.
Background in Technical Support at IBM
David Nelsen has extensive experience in technical support, having worked at IBM in various roles. He began as Tier 1 Consumer Support for eight months in 2014, followed by Tier 1 Enterprise Support from 2015 to 2016 for one year, and then Tier 2 Enterprise Support from 2016 to 2017 for nine months. This experience provided him with a solid foundation in customer service and technical troubleshooting.
Education and Technical Skills
David Nelsen studied Web Development at HackerU from 2013 to 2015, which equipped him with skills relevant to frontend development. He also attended Kinneret College, where he studied Electronics and achieved the designation of Practical Engineer from 2005 to 2007. His educational background complements his technical skills, including strong proficiency in macOS, which is vital for supporting Apple product users.
Military Experience in Information Security
Before entering the tech industry, David Nelsen served as an Information Security Team Leader in the Israeli Air Force from 2009 to 2011. This role involved overseeing security protocols and managing information security initiatives, contributing to his expertise in handling sensitive technical issues.