Deo James Magbanua
About Deo James Magbanua
Deo James Magbanua serves as an Enterprise Support Hero at Yotpo, a position he has held since 2019. He has a diverse background in customer service and technical support, with previous roles at Aegis PeopleSupport, Teleperformance, Calltek Center, Mopro, and 411 Locals.
Current Role at Yotpo
Deo James Magbanua has been serving as an Enterprise Support Hero at Yotpo since 2019. In this role, he is responsible for providing high-level support to enterprise clients, ensuring their needs are met efficiently. His tenure at Yotpo spans five years, during which he has contributed to enhancing customer satisfaction and streamlining support processes in Region VII - Central Visayas, Philippines.
Previous Experience in Customer Service
Prior to his current position, Deo worked at Aegis PeopleSupport Philippines Inc. as a Customer Service Representative in 2012 for nine months. This role laid the foundation for his career in customer service, where he developed essential skills in client interaction and problem resolution. He later transitioned to Teleperformance Philippines, serving as a Supervisor from 2014 to 2015 for one year, where he managed a team and oversaw customer service operations.
Technical Support Background
Deo's experience includes a role as a Technical Support Engineer at Calltek Center International Inc. from 2013 to 2014 for eleven months. In this position, he provided technical assistance to clients, addressing various issues related to products and services. His technical expertise further complements his customer service skills, making him adept at resolving complex inquiries.
Digital Marketing Experience
In 2017, Deo worked as a Digital Marketing Coordinator at Mopro for eight months. This role involved managing digital marketing initiatives and client relationships, enhancing his understanding of online marketing strategies. Additionally, he served as a Relationship Manager at 411 Locals in 2016 for six months, where he focused on maintaining client satisfaction and fostering business relationships.
Educational Background
Deo James Magbanua studied at Cebu Institute of Technology, where he earned a bachelor's degree in 2011. His education provided a solid foundation for his career in customer service and technical support, equipping him with the necessary skills to excel in various roles within the industry.