Diana Lai
About Diana Lai
Diana Lai is a Customer Success Operations Manager at Yotpo, with a diverse background in business operations and client relations across various organizations. She holds degrees in Economics and Political Science from Sciences Po and Columbia University, and an MBA from Bayes Business School.
Current Role at Yotpo
Diana Lai serves as the Customer Success Operations Manager at Yotpo, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include managing customer relationships and ensuring that clients receive optimal support and resources. This position allows her to leverage her extensive experience in client relations and operations.
Previous Experience
Diana Lai has a diverse professional background. She worked at Peckwater Brands as Revenue Operations Manager from 2022 to 2023. Prior to that, she held various roles at Societe Generale Corporate and Investment Banking, including Financial Analyst and Liquidity Management Associate, from 2016 to 2019. Additionally, she served as a Business Operations & Development professional at Proportunity from 2020 to 2022 and as an International Relations Business Associate at the World Trade Centers Association in 2014.
Education and Expertise
Diana Lai holds a Master of Business Administration (MBA) from Bayes Business School. She also earned Bachelor's Degrees in Economics and Political Science from both Sciences Po and Columbia University. Her educational background equips her with a strong analytical foundation and a comprehensive understanding of economic and political dynamics.
Advocacy and Interests
Diana advocates for female empowerment, influenced by her experience at Uplift Studios, an all-women's boutique fitness studio. She values building relationships and emphasizes teamwork and collaboration in her professional interactions. Additionally, she has a keen interest in real estate and fitness, alongside a strong desire to learn about different cultures and languages.
Skills and Proficiencies
Diana Lai describes herself as a highly motivated self-starter with strong proficiency in Excel. She is capable of creating insightful data visualizations, which enhances her ability to analyze and present data effectively. Her skills support her roles in customer success and operations, allowing her to contribute to organizational goals.