Ellery Shawver
About Ellery Shawver
Ellery Shawver is the Director of Customer Success at Yotpo, where she leads a team of Customer Success Managers to provide strategic guidance and support to clients. With extensive experience in customer success roles at various companies, she has a strong background in optimizing customer journeys and fostering client relationships.
Current Role at Yotpo
Ellery Shawver serves as the Director of Customer Success at Yotpo, a position held since 2024. In this role, Shawver leads a team of Customer Success Managers (CSMs) who deliver strategic guidance and support to clients across diverse industries. The focus is on enhancing customer experience and ensuring client satisfaction through effective advocacy.
Previous Experience at Yext
Prior to joining Yotpo, Shawver had an extensive tenure at Yext, where roles included Senior Manager of Customer Success for the Commercial Business Unit and Director of Customer Success. Over a span of three years, Shawver contributed to scaling the client success function, implementing best practices, and fostering relationships with key stakeholders.
Background in Customer Success Management
Shawver has a solid background in customer success management, having worked in various capacities at companies like Reachdesk and Yext. Responsibilities included managing customer success teams and optimizing customer journeys using Salesforce CPQ to enhance retention and loyalty.
Education and Expertise
Shawver earned a Bachelor of Arts degree in Communications from Michigan State University, completing studies from 2011 to 2015. This educational background supports Shawver's expertise in customer success and relationship management, contributing to effective communication and strategic planning in professional roles.
Early Career and Internships
Shawver's early career included internships at notable companies such as Tory Burch and Oscar de la Renta. These experiences provided foundational skills in e-commerce creative styling and sales and merchandising, contributing to a well-rounded professional profile in customer engagement and support.