Emanuel Perez
About Emanuel Perez
Emanuel Perez is the Solution Engineers Team Leader for EMEA and APAC at Yotpo, where he has worked since 2022. He has extensive experience in customer support and onboarding processes, having held various roles at Yotpo and Trusteer (IBM Security) over the past decade.
Current Role at Yotpo
Emanuel Perez serves as the Solution Engineers Team Leader for the EMEA and APAC regions at Yotpo, a position he has held since 2022. In this role, he focuses on leading a team of solution engineers, promoting a culture of collaboration and mentorship. His responsibilities include strategic planning and execution of onboarding processes, ensuring alignment with customer expectations and optimizing resource utilization.
Previous Experience at Yotpo
Emanuel Perez has a significant history with Yotpo, where he worked in various capacities from 2016 to 2022. He started as a Premium Support Engineer, where he developed onboarding processes tailored for different market verticals. He later served as a Solution Engineer and a Senior Onboarding Specialist, playing a key role in enhancing customer experience and satisfaction through effective onboarding strategies.
Experience at Trusteer (IBM Security)
Emanuel Perez worked at Trusteer (IBM Security) from 2013 to 2016, holding several positions including Tier 1 Support Agent and Tier 2 Support Agent. During his tenure, he conducted root-cause analysis for technical issues and provided innovative solutions to ensure seamless operations. He also promoted a culture of process improvement and standardization within the team.
Educational Background in Software Engineering
Emanuel Perez studied Computer Software Engineering at John Bryce, where he achieved Full Stack Development from 2021 to 2022. This educational background has equipped him with the technical skills necessary for his roles in customer support and solution engineering.
Early Career and Other Roles
Emanuel Perez began his career in customer service roles, including a position as a Customer Service Representative at Payoneer from 2010 to 2011 and as a Holiday Counsellor at Interval International in 2012. These early experiences contributed to his strong foundation in customer relations and support.