Fiona Hayden
About Fiona Hayden
Fiona Hayden is a Customer Success Manager at Yotpo, where she has worked since 2022, specializing in account optimization for small business clients in the e-commerce sector. She has a background in education, having served as a Special Education Teacher and community outreach manager, and has received recognition for her achievements in customer retention.
Work at Yotpo
Fiona Hayden has been serving as a Customer Success Manager at Yotpo since 2022. In this role, she focuses on account optimization, expansion, and renewal, specifically targeting small business clients in the e-commerce sector. Her efforts contributed to achieving a net retention rate of 108% and a logo retention rate of 100%, earning her the title of Austin Customer Success Manager of the Quarter in Q3 2022.
Previous Experience in Education
Before joining Yotpo, Fiona Hayden worked as a Special Education Teacher at Round Rock Independent School District from 2019 to 2021. She also held a position as a Special Education Teacher at Newark Central Schools for 11 months in 2018-2019. Her teaching career began with a focus on special education, where she emphasized the importance of building relationships and engaging in difficult conversations.
Community Engagement and Outreach
Fiona served as the Community Outreach Manager at High Five Events from 2021 to 2022. In this role, she was responsible for fostering community relationships and promoting event participation. Her experience in outreach complements her customer success role by enhancing her ability to connect with clients and understand their needs.
Education and Academic Background
Fiona Hayden earned a Bachelor of Science degree in Inclusive Special Education from the State University of New York College at Cortland. During her time at SUNY Cortland, she also worked as a Teaching Assistant for the Introduction to Inclusive Education course and as a Student Researcher, gaining valuable experience in educational practices.
Support for Transitioning Teachers
Fiona actively supports transitioning teachers by encouraging them to engage in informal discussions and collaborative brainstorming. Her commitment to fostering a supportive environment reflects her dedication to the teaching profession and her desire to help others succeed.