Grace Bronia
About Grace Bronia
Grace Bronia is the Onboarding Team Leader at Yotpo, where she leverages her expertise in Customer Relationship Management and technical support. With a background in help desk support and a degree in Information Technology, she has developed a strong foundation for managing client interactions and onboarding processes.
Work at Yotpo
Grace Bronia has held multiple positions at Yotpo since 2019. She began her tenure as a Technical Support Representative, working in both the Free and Growth tiers for three months, followed by a six-month stint in the Premium tier. From 2019 to 2021, she served as an Onboarding Specialist, where she developed her skills in client onboarding processes. In 2021, she advanced to the role of Onboarding Team Leader, where she currently oversees onboarding operations and leads a team dedicated to enhancing client experiences.
Education and Expertise
Grace Bronia earned her Bachelor's degree in Information Technology from Eastern Visayas State University, completing her studies from 2009 to 2013. Her educational background provides a strong foundation for her technical skills, including expertise in HTML. This knowledge is particularly beneficial in her current role as Onboarding Team Leader, where she applies her technical understanding to improve client onboarding processes.
Background in Technical Support
Before joining Yotpo, Grace Bronia worked at Teleperformance as a Technical Support Specialist from 2014 to 2018. This four-year experience in Region VIII - Eastern Visayas, Philippines, equipped her with a solid understanding of technical support processes. Her background in Help Desk Support further enhances her ability to manage client interactions effectively, contributing to her success in onboarding roles.
Customer Relationship Management Skills
Grace Bronia possesses strong skills in Customer Relationship Management (CRM). These skills enable her to effectively manage client interactions and ensure a smooth onboarding experience. Her ability to build and maintain relationships with clients is a key aspect of her role as Onboarding Team Leader at Yotpo, where she focuses on enhancing client satisfaction and engagement.