Hope Joyce
About Hope Joyce
Hope Joyce is a Client Success Manager specializing in the mid-market segment at Yotpo, where she has worked since 2021. She has previous experience in customer success and account management roles at companies such as Gusto and Yelp, and holds a Bachelor's degree in Communication from Tulane University.
Current Role at Yotpo
Hope Joyce serves as a Client Success Manager for the Mid-Market segment at Yotpo. She has been in this role since 2022 and has accumulated two years of experience in this position. Additionally, she holds the title of Multi-Product Client Success Manager, SMB, also since 2022. Her work at Yotpo focuses on ensuring client satisfaction and success across various products, contributing to the company's overall client engagement strategy.
Previous Experience at Gusto
Hope Joyce worked at Gusto from 2019 to 2021, initially as a Senior Market Development Representative for one year and then as a Customer Success Manager for another year. During her time at Gusto, she was based in Denver, Colorado. Her roles involved engaging with clients and supporting their needs, which laid the foundation for her expertise in client success management.
Internship Experience
Hope Joyce has gained valuable experience through various internships. In 2015, she worked as a Sales and Marketing Intern at Peridot Fine Jewelry for seven months in Larchmont, NY. The following year, she served as a Social Media Intern at Houlihan Lawrence for three months. These roles provided her with insights into marketing and client engagement strategies.
Education and Expertise
Hope Joyce earned a Bachelor's degree in Communication from Tulane University. Her educational background has equipped her with strong communication skills, which are essential in her roles in client success and management. This foundation supports her ability to effectively engage with clients and address their needs.
Experience at Yelp
Hope Joyce worked at Yelp as an Account Executive in 2018 for ten months in the Greater New York City Area. In this role, she was responsible for managing client accounts and driving sales initiatives. This experience further developed her skills in client relations and account management.