Jessica Minnett
About Jessica Minnett
Jessica Minnett serves as the APAC Manager of Customer Success at Yotpo, bringing extensive experience in customer success roles across various companies, including Dext. Her background includes expertise in change management and eCommerce Marketing Technology, complemented by a Bachelor of Science in Sociology from The University of Manchester.
Current Role at Yotpo
Jessica Minnett serves as the APAC Manager for Customer Success at Yotpo, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives across the Asia-Pacific region. Her focus includes developing strategies that enhance customer engagement and satisfaction, ensuring that clients derive maximum value from Yotpo's eCommerce marketing technology solutions.
Previous Experience at Dext
Jessica Minnett has extensive experience at Dext, where she held multiple roles from 2015 to 2022. She began as an Account Manager and progressed to Customer Success Manager & Team Leader, then served as Regional Manager for the Customer Success Team, and finally as Head of Account Management APAC. Her tenure at Dext allowed her to build and scale customer success teams, contributing to the company's growth in the APAC market.
Background in Customer Success and Change Management
Jessica possesses a strong background in customer success, with a focus on change management. This skill set is essential for adapting customer success strategies in dynamic markets, allowing her to effectively respond to evolving customer needs and market conditions. Her experience in startups further enhances her ability to build customer success frameworks from the ground up.
Education and Public Speaking Skills
Jessica studied at The University of Manchester, where she earned a Bachelor of Science (BSc) in Sociology from 2010 to 2013. Additionally, she has pursued public speaking training at Ginger Public Speaking, achieving the 'Speak like a TED Talker' certification. This education and training contribute to her effective communication skills in customer success roles.
Early Career at Financial Ombudsman Service
Before her roles in customer success, Jessica worked as a Claims Consultant at the Financial Ombudsman Service in London from 2013 to 2014. This position provided her with foundational experience in customer service and claims management, which has informed her approach to customer success in subsequent roles.