Joshua Macmillan
About Joshua Macmillan
Joshua Macmillan is a Customer Success Manager at Yotpo, with a background in client engagement and business development at IBM and Acoustic. He holds a Bachelor of Arts in International Business from the University of Portsmouth and has extensive experience in fostering client relationships and driving business development activities.
Current Role at Yotpo
Joshua Macmillan serves as a Customer Success Manager at Yotpo since 2022. In this role, he focuses on driving business development activities to enhance client engagement and investment in solutions. He facilitates collaboration among various departments, including Support, Offering Management, and Product Development, to ensure client success. Joshua encourages client participation in global and regional user events, promoting the sharing of best practices.
Previous Experience at IBM
Joshua Macmillan has extensive experience at IBM, where he held multiple roles. He worked as a Client Success Manager for 9 months in 2019, and prior to that, he served as a Software Client Engagement specialist for Financial Services UK&I from 2015 to 2017 for 2 years. Additionally, he was a Digital Offerings Specialist in Watson Customer Engagement for 1 year from 2018 to 2019. His responsibilities included engaging with C-level executives to build and maintain relationships, aiming to become a trusted adviser.
Experience at Acoustic
At Acoustic, Joshua held two positions. He worked as a Customer Success Manager from 2020 to 2021 for 1 year, and later served as Customer Success Director for 4 months in 2021 to 2022. In these roles, he focused on client success and engagement, leveraging his skills to drive positive outcomes for clients.
Educational Background
Joshua Macmillan studied at the University of Portsmouth, where he earned a Bachelor of Arts (BA) in International Business from 2011 to 2015. During his time at the university, he also participated in student marketing activities for 4 years, gaining valuable experience in communication and engagement strategies.
Skills and Contributions
Joshua Macmillan has participated in innovation workshops and hackathons, showcasing his creative problem-solving skills. He actively engages with clients to maximize their investment in solutions and drives initiatives that enhance client satisfaction. His ability to facilitate cross-departmental collaboration is a key aspect of his approach to ensuring client success.