Justine Romeo Sy
About Justine Romeo Sy
Justine Romeo Sy is a Premium Technical Support Engineer with expertise in SQL Server and Salesforce, currently employed at Yotpo since 2018. He has demonstrated leadership in managing a technical support team and previously worked at Alorica in Cebu, Philippines.
Work at Yotpo
Justine Romeo Sy has been employed at Yotpo since 2018, where he serves as a Premium Technical Support Engineer. In this role, he utilizes his technical expertise to enhance customer support operations. His responsibilities include managing complex technical issues and providing solutions to clients, ensuring a high level of service and satisfaction.
Previous Experience at Alorica
Prior to his current position, Justine worked at Alorica as a Technical Support Representative from 2016 to 2017. During his time in this role, he developed foundational skills in customer support and technical troubleshooting, which have contributed to his current expertise in technical support operations.
Education and Expertise
Justine holds a Bachelor's degree in Hotel and Restaurant Management from Cebu Institute of Technology, which he completed from 2010 to 2014. His educational background complements his technical skills, particularly in customer service and communication, which are essential in his current role.
Technical Skills and Leadership
Justine demonstrates proficiency in SQL Server, enhancing data management and support capabilities. He also possesses strong expertise in Salesforce, which contributes to his effectiveness in technical support operations. Additionally, he exhibits leadership skills by managing a team within the technical support domain, facilitating collaboration and problem-solving.
Communication Skills
Justine utilizes strong communication skills to facilitate problem-solving and customer interactions. His ability to convey technical information clearly and effectively plays a crucial role in ensuring customer satisfaction and successful resolution of technical issues.