Katie Cullen
About Katie Cullen
Katie Cullen is a Solutions Engineer currently working at Yotpo in New York, New York. She has extensive experience in the tech industry, particularly in customer advocacy and technical support, with a background that includes various roles at Esri and a degree in Environmental Design from the University of Massachusetts, Amherst.
Work at Yotpo
Katie Cullen has been employed at Yotpo as a Solutions Engineer since 2021. In this role, she focuses on providing technical support and solutions to enhance customer experience. Her position involves collaborating with clients to understand their needs and delivering tailored SaaS solutions. Based in New York, New York, she has contributed to the company's mission of helping brands leverage customer content to drive engagement and sales.
Previous Experience at Esri
Katie Cullen held multiple roles at Esri from 2013 to 2021. She started as a Technical Support Analyst, where she provided assistance to users of ArcGIS software for three years. Following this, she served as the ArcGIS Online Customer Advocacy Lead for three years, focusing on customer engagement and support. She then transitioned to a Configuration Specialist role for one year, where she managed system configurations. Her final position at Esri was as Technology Lead for one year, overseeing technical projects.
Education and Expertise
Katie Cullen earned a Bachelor of Science in Environmental Design from the University of Massachusetts, Amherst, where she studied from 2009 to 2013. Her educational background laid the foundation for her initial focus on environmental design. Over the years, she has transitioned into the tech industry, gaining extensive experience in customer advocacy and technical support, particularly in SaaS environments.
Background in Environmental Design
Katie Cullen began her career with a focus on environmental design, working as a Ranger at The Trustees of Reservations in 2012. This role involved outdoor management and visitor engagement at Tully Lake Campground in Royalston, MA. Her early experiences in environmental design provided her with a unique perspective that she later applied to her technology career.
Technical Skills and Customer Support
Katie Cullen possesses a strong background in SaaS support, emphasizing customer support and product quality. Her roles have required her to advocate for customers, ensuring that their needs are met through effective technical solutions. Her experience in various technical roles has equipped her with the skills necessary to navigate complex customer inquiries and deliver high-quality support.