Kristina Kay
About Kristina Kay
Kristina Kay is a Client Success Strategist at Yotpo, specializing in SMS, with a background in client success and account management across various companies. She holds a Bachelor of Science degree in Business and Fashion Merchandising from Philadelphia University and has experience in the fashion and e-commerce sectors.
Current Role at Yotpo
Kristina Kay currently serves as a Client Success Strategist - SMS at Yotpo, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring successful implementation of SMS strategies for clients. Her experience in client success enables her to effectively address client needs and drive satisfaction.
Previous Experience at Yotpo
Prior to her current position, Kristina worked at Yotpo as an Associate Client Success Manager for 8 months in 2019. She later transitioned to the role of Client Success Manager - UGC, where she worked for 2 years from 2019 to 2021. Her tenure at Yotpo has provided her with extensive experience in client management and support.
Education and Expertise
Kristina Kay studied at Philadelphia University, where she earned a Bachelor of Science degree in Business with a focus on Fashion Merchandising. Additionally, she attended the International School of Photography, where she achieved expertise in photography. Her educational background supports her roles in client success and account management.
Career Background
Kristina has a diverse professional background, having worked in various roles across multiple companies. She was an Account Executive at XCVI from 2011 to 2014, and later held positions such as Client Relationship Specialist at Kate Spade & Company and Wholesale Account Management and Operations Coordinator at Montblanc. She also served as Office Operations Manager at BESTSELLER from 2016 to 2019.
Client Management Experience
Throughout her career, Kristina has developed strong skills in client management and operations. She worked as a Customer Relations Coordinator at Unlimited Brand Group and as an Account Management and Operations Coordinator at Montblanc. These roles have contributed to her ability to foster client relationships and manage operational tasks effectively.