Lauren Trinh
About Lauren Trinh
Lauren Trinh is a Senior Manager of Learning & Enablement at Yotpo, where she developed the company's first Global Product Certification program and led significant training initiatives. She has a background in client services and has held various roles at Yotpo since 2019, contributing to process improvements and communication strategies.
Work at Yotpo
Lauren Trinh has been with Yotpo since 2019, progressing through various roles. She started as a Client Success Manager, where she focused on client relations and support. In 2020, she transitioned to Manager of Learning & Enablement, where she led product cross-training initiatives that benefited 67% of the North America SMB Customer Success teams. Since 2022, she has served as Senior Manager, Learning & Enablement, where she developed the company's first-ever Global Product Certification program and collaborated with Customer Success leadership to enhance operational workflows.
Education and Expertise
Lauren Trinh earned a Bachelor of Science (BS) in Management with a Minor in Supply Chain and Information Sciences and Technology from Penn State University. Her educational background provides a strong foundation for her roles in learning and enablement, particularly in developing training programs and improving customer success strategies.
Background
Before joining Yotpo, Lauren worked at AlphaSights as an Associate in the Client Service Team - Consulting from 2016 to 2018. This role allowed her to gain experience in client management and consulting, which contributed to her skill set in customer success and enablement. Her career trajectory reflects a consistent focus on enhancing client experiences and operational efficiency.
Achievements
At Yotpo, Lauren Trinh has been recognized as a top content creator on the Learning Management System (LMS) platform, Workramp. She has consistently built and released ongoing learning content, demonstrating her commitment to employee development and knowledge sharing. Additionally, she redefined the global communication strategy for go-to-market teams, aiming to streamline information flow and reduce unnecessary communication.