Lilian Zhu
About Lilian Zhu
Lilian Zhu is a Solutions Engineer at Yotpo in New York, having held the position since 2022. She holds a Bachelor of Arts from The University of Georgia and has experience working with organizations such as the U.S. Department of State and the United Nations.
Work at Yotpo
Lilian Zhu currently serves as a Solutions Engineer at Yotpo, a position she has held since 2022. In this role, she is involved in providing technical solutions and support to enhance customer experience. Prior to her current role, she worked at Yotpo as a Client Success Manager focusing on Loyalty & Referrals from 2021 to 2022. Her experience at Yotpo reflects her commitment to improving client relationships and delivering effective solutions.
Education and Expertise
Lilian Zhu earned her Bachelor of Arts degree from The University of Georgia, where she studied Romance Languages and Latin American and Caribbean Studies from 2014 to 2018. She furthered her education at the University of Oxford, focusing on Biomedical Ethics for 11 months in 2015. Additionally, she participated in various international programs, including a Latin America Program at Universidad de Palermo in 2017 and a Foreign Language and Area Studies Fellowship at Universidade do Sul de Santa Catarina in 2016.
Professional Background
Lilian Zhu has a diverse professional background that includes roles in customer experience and international relations. Before joining Yotpo, she worked at monday.com as a Customer Experience Advocate from 2020 to 2021. She also served as a Fulbright Scholar at the U.S. Department of State in Brazil for nine months in 2019. Her internship experience includes working with the United Nations in Sales & Marketing from 2018 to 2019 and with the City of Atlanta's Executive Office of Immigrant Affairs in 2018.
International Experience
Lilian Zhu has gained significant international experience through various academic and professional opportunities. Her Fulbright Scholarship allowed her to work in Brazil, enhancing her understanding of cultural and linguistic dynamics. Additionally, her studies at Universidad de Palermo and Universidade do Sul de Santa Catarina provided her with insights into Latin American cultures and languages. This international exposure contributes to her expertise in customer relations and solutions engineering.