Mary Ann M.
About Mary Ann M.
Mary Ann M. is an experienced Enterprise Support Team Leader at Yotpo, with a background in computer technology and extensive experience in technical support and quality assurance roles across various companies, including Microsoft and Amazon.
Work at Yotpo
Mary Ann M. has been serving as the Enterprise Support Team Leader at Yotpo since 2020. In this role, she is responsible for leading a team that provides support for enterprise clients, ensuring their needs are met effectively. She acts as a liaison between various departments and product teams, facilitating communication to address user requirements. Her leadership includes managing ad-hoc projects focused on improving service delivery and enhancing team productivity.
Previous Experience
Prior to her current role at Yotpo, Mary Ann M. held several positions in the technology and support sectors. She worked at Microsoft as a Level I TSR in Pre-Sales and Licensing Support from 2010 to 2012. At Atos, she served as a Quality Assurance Analyst from 2015 to 2018 and as an Information Technology Help Desk representative from 2014 to 2015. Additionally, she worked at Amazon Operation Services Philippines, Inc. as an Acting Team Manager for three months in 2020 and as D2TS from 2018 to 2019.
Education and Expertise
Mary Ann M. studied at Divine Mercy Computer College, where she earned an Associate in Computer Technology from 2005 to 2007. She also attended Cebu Institute of Technology, achieving a Bachelor of Science in Human Resource Management in 2004. Her educational background provides her with a solid foundation in both technical and management skills, which she applies in her current and past roles. She has technical expertise in handling software and hardware issues, particularly for Amazon and Alexa devices at a Tier II level.
Technical Skills
Mary Ann M. possesses extensive technical skills, particularly in working with virtual machines and Citrix Zendesktops. Her experience includes addressing software and hardware issues across various platforms. This technical proficiency has been demonstrated in her roles at Amazon and Microsoft, where she provided support and solutions to complex technical problems.