Nurchia Geonzon
About Nurchia Geonzon
Nurchia Geonzon is a professional currently serving as the PH RevOps Senior Team Leader at Yotpo, a position she has held since 2021. She has extensive experience in various roles at Yotpo and previously worked in customer service and technical support.
Current Role at Yotpo
Nurchia Geonzon currently serves as the PH RevOps Sr. Team Leader at Yotpo, a position held since 2021. In this role, Geonzon oversees revenue operations within the Philippines, contributing to the company's strategic initiatives and operational efficiency. This position builds on previous experience at Yotpo, where Geonzon has held various roles since 2018.
Previous Experience at Yotpo
Geonzon has an extensive history with Yotpo, having worked in multiple capacities. Initially, Geonzon served as Head of Moderations for two months in 2018. Following this, Geonzon took on the role of Moderator for one month in 2018 and then progressed to Team Leader from 2019 to 2021. Additionally, Geonzon acted as a Subject Matter Expert for one month in 2019, showcasing a diverse skill set within the organization.
Experience at United Airlines
Before joining Yotpo, Nurchia Geonzon worked at United Airlines as a Customer Service Representative from 2017 to 2018. This role involved direct interaction with customers, addressing inquiries, and resolving issues, contributing to the overall customer experience.
Technical Support Background
Geonzon has a background in technical support, having worked at 1&1 IONOS as an Advanced Technical Support Representative from 2010 to 2014. This four-year experience involved assisting customers with technical issues and providing solutions, which enhanced Geonzon's problem-solving skills and technical knowledge.
Educational Background
Nurchia Geonzon studied at the Asian College of Technology in Cebu, where they pursued a Bachelor of Science in Nursing Science from 2006 to 2008. This educational foundation provided Geonzon with knowledge in healthcare and patient management, which may contribute to skills in communication and empathy in professional settings.