Reut Feldman
About Reut Feldman
Reut Feldman is a Customer Support Engineer Tier 2 and Field Leader at Yotpo, with a background in full stack development and experience in quality assurance. She has a degree in Economics and Business Administration from Bar-Ilan University and has held various roles in customer support and collections.
Work at Yotpo
Reut Feldman currently serves as a Customer Support Engineer Tier 2 & Field Leader at Yotpo, a position held since 2020. In this role, she is responsible for testing new features prior to their public release, ensuring quality assurance. Additionally, she writes support articles that aid both internal teams and external customers in understanding the product. Prior to her current role, she worked as a Customer Support Engineer Tier 1 at Yotpo from 2019 to 2020.
Education and Expertise
Reut Feldman has a diverse educational background. She studied at Bar-Ilan University, earning a degree in Economics and Business Administration from 2013 to 2015. She also attended Coding Academy Israel, where she completed a Full Stack Developer program in 2018. Additionally, she studied at She Codes, achieving a Web Developer certification from 2017 to 2018. This combination of education equips her with a strong foundation in both technical and business domains.
Background
Before her career in customer support, Reut Feldman served in the Israel Defense Forces as a non-commissioned officer from 2009 to 2011. Following her military service, she worked at Migdal Group as a Collection Coordinator Officer from 2015 to 2018. Her experiences in the military and in various roles in the corporate sector contribute to her skills in leadership and customer service.
Achievements
Throughout her career, Reut Feldman has contributed to team development by providing internal training sessions aimed at enhancing skills and knowledge. Her involvement in quality assurance through testing new features demonstrates her commitment to maintaining high standards in customer support and product reliability.