Ron Alegado
About Ron Alegado
Ron Alegado is a Technical Support Engineer at SMS Bump, specializing in e-commerce platforms and customer experience enhancement. He holds a Bachelor's degree in Information Technology from Cebu Institute of Technology and has extensive experience in technical support and network troubleshooting.
Work at Yotpo
Ron Alegado currently serves as an SMSBump HT Technical Support Engineer at Yotpo, a position he has held since 2021. In this role, he focuses on providing technical support for SMSBump, an e-commerce platform that enhances customer engagement through messaging solutions. Prior to his current position, he worked as a YOTPO Premium Technical Support Engineer at Yotpo from 2019 to 2021. His experience at Yotpo has allowed him to develop a deep understanding of e-commerce platforms and customer support.
Education and Expertise
Ron Alegado earned his Bachelor's degree in Information Technology from Cebu Institute of Technology. His educational background has equipped him with the necessary skills to excel in technical support roles. He possesses expertise in e-commerce platforms, focusing on enhancing customer experience through effective technical support. His proficiency in Java further aids in problem-solving within technical support scenarios.
Background
Before joining Yotpo, Ron worked at iTECH-RAR Solutions, Inc. as a System Administrator for a period of 10 months from 2018 to 2019. This role provided him with foundational experience in system management and technical support, contributing to his skill set in network troubleshooting and system performance optimization.
Technical Skills
Ron Alegado demonstrates strong technical skills, particularly in network troubleshooting, which ensures seamless connectivity and optimal system performance. His expertise in Java programming enhances his ability to resolve technical issues efficiently. These skills are crucial in his role at Yotpo, where he supports customers in navigating technical challenges.