Rona Frank Shalom
About Rona Frank Shalom
Rona Frank Shalom is a Customer Success Manager at Yotpo in Tel Aviv, Israel, with a strong background in customer relationship management and organizational skills. She has held various roles in customer success and social work, contributing to her expertise in data-oriented strategies.
Work at Yotpo
Rona Frank Shalom has been serving as a Customer Success Manager at Yotpo since 2021. In this role, she focuses on enhancing customer satisfaction and fostering strong relationships with clients. Her organizational skills contribute to the success-driven initiatives within the team. Yotpo, based in Tel Aviv, Israel, specializes in providing solutions for customer reviews and user-generated content.
Previous Experience in Customer Success
Before joining Yotpo, Rona worked as the Head of Customer Success at Arbitrip from 2018 to 2021. In this position, she led customer success initiatives and developed strategies to improve client engagement. Her earlier roles include working as a Telemarketer at High Q and as a Customer Service Specialist at Orange, where she gained valuable experience in customer relations.
Background in Social Work
Rona has a background in social work, having studied at Tel Aviv University, where she earned a Bachelor’s Degree in Social Work from 2012 to 2015. Additionally, she worked as a Social Worker and Instructor at קבוצת 'שכולו טוב' from 2016 to 2018. This experience has equipped her with strong interpersonal skills and a deep understanding of client needs.
Education and Skills
Rona completed her high school education at Brenner High School, focusing on Social Sciences from 2003 to 2007. Her academic background, combined with her professional experience, has developed her strong organizational skills and a focus on data-oriented strategies in customer relationship management.