Roy Shakerchi
About Roy Shakerchi
Roy Shakerchi is a Client Success Manager at Yotpo, specializing in mid-market clients since 2022. He has a background in project management and client success, having previously worked in various roles at Toast, Inc. and provided peer counseling during his university studies.
Work at Yotpo
Roy Shakerchi has been employed at Yotpo since 2020, progressing through various roles. He started as an Associate Client Success Manager for SMB, where he worked for eight months. He then transitioned to the role of Client Success Manager for SMB, serving for one year. Currently, he holds the position of Client Success Manager for Mid-Market, a role he has occupied since 2022. In this capacity, he focuses on managing client success for mid-market clients, specifically in the area of eCommerce marketing solutions.
Previous Experience at Toast, Inc.
Before joining Yotpo, Roy Shakerchi worked at Toast, Inc. in several capacities. He began as a Project Coordinator, where he gained foundational experience in project management for one year. He then advanced to the role of Associate Project Manager for five months. Additionally, he served as an Onboarding Consultant II for nine months, further enhancing his skills in onboarding processes and client management.
Education and Expertise
Roy Shakerchi earned a Bachelor’s Degree in Business and Economics from Brandeis University, where he studied from 2014 to 2018. His academic background provided him with a solid foundation in business principles, which he applies in his current role in client success management. His expertise includes managing client relationships and understanding the nuances of eCommerce marketing.
Background in Peer Counseling
During his time at Brandeis University, Roy Shakerchi worked as a Peer Counselor for the Student Financial and Academic Services. For four years, he provided financial and academic guidance to fellow students, helping them navigate their educational journeys. This experience contributed to his skills in communication and support, which are essential in his current role in client success.