Shilpa Pandya
About Shilpa Pandya
Shilpa Pandya serves as the Head of Enterprise Customer Success at Yotpo, a position she has held since 2021 in New York City. With a diverse background in client services and marketing, she has previously worked at notable companies including HubSpot and The Pulse Network.
Work at Yotpo
Shilpa Pandya serves as the Head of Enterprise Customer Success at Yotpo, a position she has held since 2021. Based in New York, New York, she focuses on enhancing customer satisfaction and driving success for enterprise clients. Her role involves strategic oversight and the implementation of best practices to ensure that clients derive maximum value from Yotpo's offerings.
Previous Experience in Client Services
Before joining Yotpo, Shilpa Pandya worked at The Pulse Network as the Associate Director of Client Services from 2010 to 2012. In this role, she was responsible for managing client relationships and ensuring service delivery met client expectations. She also held various positions at HubSpot, including Senior Inbound Marketing Consultant and Principal Inbound Consultant, where she contributed to inbound marketing strategies and client success.
Marketing and Social Media Expertise
Shilpa has a background in marketing and social media, having worked as a Social Media Marketing Maven at Proxy Apparel in 2010. Additionally, she served as Director of Marketing at Ashi Diamonds LLC from 2007 to 2008. Her experience in these roles has equipped her with skills in digital marketing and brand management.
Educational Background
Shilpa Pandya studied at Columbia University, where she earned a Bachelor of Arts degree. Her academic focus included Economics and South Asian Studies, providing her with a strong foundation in analytical and cultural perspectives that inform her professional endeavors.
Career Development and Consulting Roles
Shilpa has held various consulting roles throughout her career, including Business Transformation Consultant at Town Sports International in 2009 and Senior Account Manager at New Marketing Labs, which was later acquired by The Pulse Network. These positions allowed her to develop expertise in business transformation and account management.