Valentina Mordoh
About Valentina Mordoh
Valentina Mordoh is a Customer Success Manager at Yotpo, where she has worked since 2021. She holds a Master's degree in Sociology from Tel Aviv University and a Bachelor's degree in Psychology from IDC Herzliya.
Work at Yotpo
Valentina Mordoh has been employed at Yotpo since 2021, serving as a Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of Yotpo's solutions. Her tenure at Yotpo spans three years, during which she has contributed to the company's mission of helping businesses leverage customer content to drive engagement and sales.
Education and Expertise
Valentina Mordoh holds a Master's degree in Sociology from Tel Aviv University, which she completed between 2020 and 2022. Prior to this, she earned a Bachelor's degree in Psychology from IDC Herzliya. Her educational background provides her with a strong foundation in understanding human behavior and social dynamics, which are essential in her role in customer success.
Background
Before joining Yotpo, Valentina Mordoh worked at IBM in various support roles. She began as a Consumers Tier 1 Support Agent from 2018 to 2019, where she provided assistance to individual customers. Following this, she transitioned to the role of Enterprise Tier 1 Technical Support Agent from 2019 to 2021, where she supported business clients with technical inquiries. Her experience at IBM equipped her with valuable skills in customer support and technical problem-solving.
Professional Experience at IBM
Valentina Mordoh's professional journey at IBM included two distinct roles. She first served as a Consumers Tier 1 Support Agent for one year, focusing on individual customer needs. Subsequently, she advanced to the position of Enterprise Tier 1 Technical Support Agent, where she worked for two years. In this capacity, she addressed technical issues for enterprise clients, enhancing her expertise in customer service and technical support.