Yaakov Spraragen, MBA
About Yaakov Spraragen, MBA
Yaakov Spraragen is a Customer Success Manager at Yotpo, with a background in strategic communication and public speaking. He has experience in various roles within customer success and communications, having worked for companies such as monday.com and myInterview.
Current Role at Yotpo
Yaakov Spraragen serves as a Customer Success Manager at Yotpo, a position he has held since 2023. In this role, he focuses on proactively identifying business goals, pain points, and opportunities for clients. He provides strategic advisory services to small and medium-sized business (SMB) clients in the EMEA region, emphasizing marketing, brand loyalty, engagement, and user-generated content.
Previous Experience in Customer Success
Prior to his current role, Yaakov worked as a Customer Success Manager at myInterview from 2022 to 2023. He also gained experience as a Customer Success Student at monday.com for two months in 2022. His background includes analyzing key account statistics and performance metrics to educate clients and drive performance.
Education and Expertise
Yaakov holds a Master of Business Administration (MBA) in International Business from Reichman University, which he completed from 2021 to 2022. He also earned a Bachelor's degree in Business/Corporate Communications from Baruch College, studying there from 2018 to 2021. Additionally, he participated in an exchange program at Columbia Business School, focusing on Israeli Business in 2022.
Background and Relocation to Israel
Originally from New York, Yaakov relocated to Tel Aviv to immerse himself in the Israeli hi-tech sector. His professional journey includes various internships and roles, such as a Communications Intern at the Museum of Jewish Heritage in 2019 and a Business Development Intern at New York Speech Coaching in 2020.
Leadership and Involvement with TAMID
Yaakov held multiple leadership positions within TAMID at Baruch, including Director of Education & Member Retention from 2019 to 2020 and Chapter President from 2020 to 2021. He also served as a Consulting Project Manager for nearly a year in 2018, contributing to the organization's mission of connecting students with the Israeli economy.