Duong Trinh
About Duong Trinh
Duong Trinh is a Client Service Manager at YouGov, with extensive experience in client service and analytics in the retail measurement sector. He has held various roles at Nielsen and NielsenIQ, contributing to client success and market insights in the FMCG industry.
Current Role at YouGov
Duong Trinh serves as a Client Service Manager at YouGov, a position held since 2022. In this role, Trinh is responsible for overseeing client service operations and ensuring effective communication with clients. Trinh acts as the key contact point for multi-national clients in various industries, including Home-Personal Care, Food, and Milk Powder. This position is based in Ho Chi Minh City, Vietnam.
Previous Experience at Nielsen
Trinh has extensive experience at Nielsen, where they held multiple roles over several years. Trinh started as a Retail Measurement Services Trainee in 2016, followed by positions as Executive and Senior Executive in Client Service and Global Client Delivery. In 2020, Trinh participated in the Global Accelerated Development Program, focusing on Above Market Report Transformation. Trinh's last role at Nielsen was as a Senior Executive in 2019, contributing to the Global Client Delivery team.
Experience at NielsenIQ
At NielsenIQ, Trinh worked as a Manager in Customer Success for Retail Intelligence in 2021. This role lasted for five months and was based in Ho Chi Minh City, Vietnam. Trinh also served as Analytics and Insights Lead in Customer Success from 2021 to 2022, focusing on delivering market insights in the FMCG industry. These roles involved significant client interaction and support.
Educational Background
Trinh earned a Bachelor's degree in International Business from Foreign Trade University, studying from 2012 to 2016. Prior to this, Trinh completed a High School Diploma at Tran Dai Nghia High School for the Gifted, where the focus was on Physics from 2010 to 2012. This educational background provided a foundation for Trinh's career in analytics and client service.
Team Leadership and Development
In the current role at YouGov, Trinh is involved in team planning to ensure a smooth client service flow for the in-market analytic and insight team. Trinh supports the personal development of ten associates responsible for delivering market insights in the FMCG industry. This leadership role emphasizes Trinh's commitment to fostering talent and enhancing team performance.