Kate De Montmorency Sutherland
About Kate De Montmorency Sutherland
Kate De Montmorency Sutherland serves as the Customer Success Lead at Your Super, where she has worked since 2022. With a background in customer experience and a degree in Communication and Media Studies from Dublin City University, she focuses on enhancing customer satisfaction and managing operations.
Current Role as Customer Success Lead
Kate De Montmorency Sutherland serves as the Customer Success Lead at Your Super, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and satisfaction. She employs various customer service platforms, including Kustomer and Zendesk, to streamline communication and improve the overall customer experience. Her responsibilities also include managing customer feedback projects aimed at boosting customer retention.
Previous Experience at Your Super
Prior to her current role, Kate worked at Your Super as a Customer Experience Specialist from 2020 to 2021. During her tenure in this position, she contributed to improving customer service processes and enhancing the overall customer journey. Her experience in this role laid the foundation for her advancement to Customer Success Lead.
Operational Management and Supply Chain Oversight
In her current role, Kate oversees supply chain and operations, collaborating with warehouses such as Bryd and Fulfilment Crowd. This aspect of her work ensures efficient logistics and inventory management, which are critical for maintaining customer satisfaction. Her operational management skills support the overall effectiveness of customer success initiatives.
Education in Communication and Media Studies
Kate studied at Dublin City University, where she earned a Bachelor of Arts in Communication and Media Studies from 2016 to 2018. This educational background provides her with a strong foundation in effective communication strategies, which she applies in her customer-focused roles.
Skills in Customer Success Tools
Kate utilizes various tools to optimize customer success operations, including Shopify, ReCharge, and Yotpo. These platforms help her manage customer relationships and enhance the overall customer experience. Additionally, she handles social media management across platforms like Facebook and Instagram, further engaging with customers and promoting brand loyalty.