Bruno Correia
About Bruno Correia
Bruno Correia is a Customer Support Specialist at Yousician, where he has worked since 2015. He holds a Bachelor's Degree in Communication Sciences and has contributed to user education and interface improvements while providing bilingual support.
Work at Yousician
Bruno Correia has been employed at Yousician as a Customer Support Specialist since 2015, contributing to the company for nine years. His role involves providing assistance to users in both Portuguese and English, which enhances the customer experience for a diverse user base. He has organized and led webinars aimed at educating users on the advanced features of the Yousician platform. Additionally, he participated in a cross-functional team focused on improving the user interface of the Yousician app, utilizing insights gathered from customer feedback.
Education and Expertise
Bruno Correia studied Communication Sciences at Instituto Universitário da Maia - ISMAI, where he achieved a Bachelor’s Degree. He also completed an Associate’s Degree at the same institution from 2013 to 2014. His educational background in communication equips him with the skills necessary for effective customer support and user engagement.
Background
Bruno Correia has a solid foundation in customer support, which he has developed over his years at Yousician. His experience includes mentoring new customer support hires, helping them to acclimate to the company culture and processes. This role reflects his commitment to fostering a supportive work environment and enhancing team collaboration.
Achievements
Bruno Correia has made significant contributions to Yousician's customer support operations. He developed a troubleshooting guide that successfully reduced the average resolution time for common issues by 20%. His involvement in organizing webinars has also played a key role in educating users about the platform's features, thereby improving customer satisfaction.