Rochelle Ann L.
About Rochelle Ann L.
Rochelle Ann L. is a Customer Support Specialist with extensive experience in various customer service roles across multiple companies and countries. She is proficient in several digital tools and is known for her friendly demeanor in customer interactions.
Current Role at Yousician
Rochelle Ann L. serves as a Customer Support Specialist at Yousician, a position she has held since 2021. In this role, she is responsible for assisting customers with inquiries and providing support related to Yousician's music learning platform. Her experience in customer service enhances her ability to address user concerns effectively.
Previous Experience in Customer Support
Rochelle has a diverse background in customer support roles across various companies. She worked at Rebaid.com as an Administrative Assistant from 2021 to 2022, and at UpOut as an Email Customer Support from 2017 to 2019. Additionally, she has experience with HighKey as a Part-Time Customer Care representative and at LOCK SOURCING LTD as an Amazon Customer Support/Virtual Assistant from 2016 to 2018.
Education and Qualifications
Rochelle studied at the Polytechnic University of the Philippines, where she earned a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from 2009 to 2013. This educational background provides her with a solid foundation in customer service principles and management practices.
Technical Skills and Proficiencies
Rochelle is proficient in various software tools essential for customer support and virtual assistance. She utilizes Microsoft Excel, Google Docs, Asana, and Slack for task management and communication. Additionally, she has extensive experience using Zendesk for customer support operations, which enhances her efficiency in handling customer inquiries.
Work Environment Adaptability
Rochelle is capable of working effectively in fast-paced environments and can operate remotely with minimal supervision. Her previous roles have equipped her with the skills to manage customer interactions, refunds, and negative reviews, demonstrating her adaptability and commitment to customer satisfaction.