Stefanos Koutsoukos
About Stefanos Koutsoukos
Stefanos Koutsoukos is the Customer Support & Community Lead at Yousician, with extensive experience in player support and community management across various companies, including Zynga and Rovio Entertainment. He holds degrees in European & International Studies and has studied at prestigious institutions such as the University of Cambridge and Université Paris Nanterre.
Current Role at Yousician
Stefanos Koutsoukos serves as the Customer Support & Community Lead at Yousician since 2023. In this role, he focuses on enhancing player experiences through effective communication and community engagement. His responsibilities include managing customer inquiries and fostering a supportive environment for users.
Previous Experience at Zynga
Before joining Yousician, Stefanos worked at Zynga as a Player Support Manager from 2020 to 2023. He operated in the Helsinki Metropolitan Area, where he managed player support initiatives and improved customer satisfaction. His experience at Zynga contributed to his expertise in handling player interactions.
Background in Customer Support
Stefanos has extensive experience in customer support roles. He worked at Teleperformance Greece as an Xbox One Global Ranger from 2016 to 2017 and later as a Microsoft Answer Desk Agent from 2013 to 2016. His roles involved providing technical support and customer service, enhancing his skills in player engagement.
Education and Language Proficiency
Stefanos holds a Certificate of Proficiency in English from the University of Cambridge. He also studied Applied Economics and European & International Studies at the University of Piraeus. Additionally, he achieved DALF C1 in French and DELE A1 in Spanish, demonstrating his proficiency in multiple languages.
Experience in Media and Writing
Stefanos has a background in media and writing, having served as Radio Manager at Mini Fm 107,1 Rock Radio from 2009 to 2016. He also held editorial positions at Devilhorns Magazine and Ragequit.gr, where he contributed to content creation and management. His writing experience complements his customer support skills.