Marc Turner
About Marc Turner
Marc Turner is a Customer Success professional with over 10 years of experience in customer-facing roles, including account management and customer retention. He has worked with various companies, including NetApp and Yugabyte, and has a strong background in developing relationships with stakeholders to drive account growth.
Work at Yugabyte
Marc Turner has been working at Yugabyte in the Customer Success department since 2021. In this role, he focuses on aligning execution with customer goals to enhance product adoption and ensure customer retention. His experience in customer-facing roles enables him to develop valuable relationships with key stakeholders, generating insights that contribute to customer business growth.
Customer Success Experience
Marc Turner has over 10 years of experience in customer-facing roles, including Customer Success, Account Management, and Customer Renewals/Retention. He measures success through customer KPIs, renewals, expansions, and identifying new areas of investment. His significant experience includes working with startups and high-touch accounts, particularly in SaaS and Cloud solutions.
Previous Employment History
Prior to his current role, Marc Turner held various positions in notable companies. He worked at NetApp as a Global Services Manager from 2006 to 2013 and later as a Senior Global Success Advisor from 2013 to 2016. He also served as a Strategic Customer Success Manager at DataStax from 2017 to 2020. His earlier roles include Vice President positions at FalconStor Software and Enterprise Solution Providers, Inc.
Education and Expertise
Marc Turner studied Computer Science at Hofstra University, where he earned a Bachelor of Science (B.S.) degree. His educational background, combined with his extensive experience in customer success roles, equips him with the skills necessary to thrive in dynamic environments and adapt to new technologies quickly.
Leadership and Team Development
Marc Turner has a demonstrated track record of leading diverse teams of professionals to achieve career success. He thrives in startup environments and emphasizes the importance of execution that meets customer objectives. His leadership style fosters an atmosphere of collaboration and growth among team members.