Yuma
Yuma is a fully remote company that provides AI-driven customer service automation tools for Shopify merchants, aiming to enhance productivity and reduce costs.
Company Overview
Yuma is a remote-first company specializing in empowering Shopify merchants with automated AI customer service. They aim to enhance agent productivity and reduce operational costs by integrating directly with help desk software. Yuma's platform focuses on aiding large Shopify merchants in managing high volumes of support requests efficiently.
Founders
Yuma was founded by a third-time YC startup founder. The company quickly gained traction after launching as a prototype in mid-December 2022, receiving an overwhelming number of demo requests, and subsequently joining the Y-Combinator W23 batch.
AI-Driven Customer Service Solutions
Yuma uses large language models (LLMs) to suggest relevant and customized drafts for support agents. The AI in Yuma can mimic a brand's writing style and seamlessly integrate with existing workflows without needing any configuration. This helps merchants build smart and dynamic workflows using plain English descriptions of given scenarios.
Integration Capabilities
Yuma offers one-click installation for native integration with any help desk software. The platform is designed for seamless integration across Shopify tools and plugins, including support for Zendesk, Gorgias, Shipbox, Loop, Recharge, Skio, Klaviyo, Yotpo, and Okendo. Yuma also supports integration with 3PL and returns management tools.
Support for Multiple Languages and Channels
Yuma supports multiple languages, allowing agents to focus on a single language while the system handles translations. The platform covers various channels, including email, chat, WhatsApp, Facebook, Instagram, and reviews, ensuring comprehensive customer service capabilities for ecommerce brands.