Adam Ward
About Adam Ward
Adam Ward serves as the Director of Customer Support at Zendrive, a position he has held since 2021. He has a background in customer success and journalism, with previous roles at Zendrive and experience as an editor and operations manager.
Work at Zendrive
Adam Ward has been with Zendrive since 2015, progressing through various roles. He currently serves as the Director of Customer Support, a position he has held since 2021. In this role, he oversees customer support operations, ensuring effective service delivery to clients. Prior to this, he worked as a Customer Support Lead from 2018 to 2021, where he managed support teams and improved customer engagement strategies. His initial role at Zendrive was as a Customer Success Manager from 2015 to 2017, focusing on enhancing customer satisfaction and retention.
Education and Expertise
Adam Ward earned a Bachelor of Arts in Journalism with a Minor in Political Science from Miami University, where he studied from 1994 to 1997. His educational background provides a foundation in communication and analytical skills, which he applies in his professional roles. This expertise is particularly relevant in customer support and management, where effective communication is essential for addressing client needs and resolving issues.
Background
Before joining Zendrive, Adam Ward held various positions that contributed to his professional development. He worked as an Editor at Jackson Hole News&Guide from 1998 to 2002, where he honed his editorial and leadership skills. Following this, he served as an Operations Manager at DNA Direct by Medco from 2004 to 2012, managing operational processes and improving service delivery in a healthcare context. His diverse background has equipped him with a broad skill set applicable to customer support and management.
Career Progression
Adam Ward's career has shown a steady progression in customer support and management roles. After his tenure at Jackson Hole News&Guide, he transitioned to DNA Direct by Medco, where he spent eight years as Operations Manager. His journey at Zendrive began in 2015, where he advanced from Customer Success Manager to Customer Support Lead, and ultimately to Director of Customer Support. This trajectory reflects his commitment to enhancing customer experiences and operational efficiency.