Adrian Smith
About Adrian Smith
Adrian Smith is a Customer Success Manager at Zendrive, where he has worked since 2022. He has extensive experience in the insurance sector, having held various roles at USAA over a span of 12 years, and is also an active member of the American Marketing Association.
Work at Zendrive
Adrian Smith has been serving as a Customer Success Manager at Zendrive since 2022. In this role, he focuses on supporting Property and Casualty Insurance initiatives. His responsibilities include providing consultative services that influence decisions related to automotive telematics. Smith's experience in customer success allows him to effectively engage with clients and enhance their overall experience with Zendrive's offerings.
Previous Experience at USAA
Prior to joining Zendrive, Adrian Smith held various positions at USAA over a span of 12 years. He began as a Financial Foundations Senior Specialist/Front Line Underwriting/Member Retention from 2011 to 2014. He then transitioned to the role of P&C Fulfillment Underwriter from 2014 to 2017. Smith advanced to become a P&C Fulfillment Underwriter Senior from 2017 to 2019, followed by his position as Underwriting Senior Client Relationship Manager from 2019 to 2023. His extensive experience at USAA encompassed multiple facets of underwriting and client relationship management.
Education and Expertise
Adrian Smith earned a Bachelor of Business Administration (BBA) with a focus on Marketing from Texas A&M University-San Antonio. His educational background provides a strong foundation for his roles in customer success and underwriting, equipping him with the skills necessary to navigate complex client needs and industry challenges.
Professional Affiliations
Adrian Smith is an active member of the American Marketing Association. This involvement allows him to stay connected with industry trends and best practices in marketing, further enhancing his expertise in customer success and client relationship management.
Community Involvement
In addition to his professional roles, Adrian Smith has contributed to his community by coordinating entertainment for the St Rose of Lima Rosefest committee. His engagement in community activities reflects his commitment to local initiatives and fostering community connections.