Johnathan Gray, MBA, Ccsm
About Johnathan Gray, MBA, Ccsm
Johnathan Gray, MBA, Ccsm, is a Customer Success Manager specializing in publishers, currently working at Success in Black since 2022. He has extensive experience in client engagement and has held various roles in sales and account management across multiple companies.
Work at Zendrive
Johnathan Gray currently serves as a Customer Success Manager for Publishers at Zendrive. He has been with the company since 2022, contributing to the customer success initiatives in a remote capacity. His role involves enhancing client engagement and driving satisfaction metrics, particularly focusing on the needs of publishers.
Education and Expertise
Johnathan Gray holds a Master of Business Administration (MBA) from Southern New Hampshire University, which he completed from 2014 to 2017. He also earned a Bachelor of Science in Sport Management from Hampton University, studying there from 2009 to 2013. His educational background supports his expertise in customer success and client relationship management.
Background
Johnathan Gray has a diverse professional background with multiple roles in customer success and sales. He has worked with various organizations, including Effectv, ESPN, and Piano, where he developed skills in client engagement and account management. His experience spans several regions, including Greater Philadelphia and New York City.
Achievements
Throughout his career, Johnathan Gray has driven significant improvements in Net Promoter Score (NPS) for both B2B and SaaS companies. He has successfully managed Annual Recurring Revenue (ARR) ranging from 1 to 5 million dollars. His innovative approach to client functions has been recognized in various roles, showcasing his ability to enhance customer satisfaction.
Previous Work Experience
Before joining Zendrive, Johnathan Gray held several positions that contributed to his expertise in customer success. He worked as a Sales Planner at Effectv, a Client Relationship Manager at Frank Recruitment Group, and an Account Executive at DAC Group. His tenure at ESPN included roles as both Associate TV Account Manager and TV Account Manager, further solidifying his experience in the media industry.