Rashmi R
About Rashmi R
Rashmi R is a Technical Support Engineer with experience at IDrive Software India Pvt Ltd and Zendrive in Bengaluru, Karnataka. She holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from ATME College of Engineering, Mysuru.
Work at Zendrive
Rashmi R has been employed at Zendrive as a Technical Support Engineer since 2021. In this role, she is responsible for providing technical assistance and support to clients, ensuring the effective use of Zendrive's services. Her experience in technical support contributes to the company's commitment to customer satisfaction and service reliability. Rashmi's tenure at Zendrive has lasted for three years, during which she has developed her skills in troubleshooting and client communication.
Previous Experience at IDrive Software India Pvt Ltd
Before joining Zendrive, Rashmi R worked at IDrive Software India Pvt Ltd as a Technical Support Engineer from 2019 to 2021. During her two years in this position, she provided technical assistance to customers, addressing their inquiries and resolving issues related to the company's software products. Her role involved direct interaction with clients, enhancing her expertise in customer support.
Experience at NTT DATA Services
Rashmi R served as a Help Desk Technician at NTT DATA Services from 2018 to 2019. In this capacity, she was responsible for assisting users with technical issues and ensuring that their IT-related problems were resolved efficiently. This role provided her with foundational experience in technical support and customer service.
Background in Customer Relations at HGS
Prior to her technical support roles, Rashmi R worked as a Customer Relations Officer at HGS - Hinduja Global Solutions from 2017 to 2018. This position involved managing customer inquiries and providing solutions to enhance customer satisfaction. Her experience in customer relations laid the groundwork for her subsequent technical support roles.
Education in Electrical, Electronics and Communications Engineering
Rashmi R completed her Bachelor's degree in Electrical, Electronics and Communications Engineering at ATME College of Engineering in Mysuru from 2012 to 2016. This educational background provided her with a solid foundation in engineering principles and technical knowledge, which she applies in her current and previous roles in technical support.