Amber Porter
About Amber Porter
Amber Porter is an experienced instructional designer currently employed at Zenefits since 2021. She has a background in customer support and education, having worked in various roles at Zenefits and VIPKid, and holds a Master's degree in Human Services from Walden University.
Current Role at Zenefits
Amber Porter serves as an Instructional Designer at Zenefits, a position she has held since 2021. In this role, she focuses on creating effective educational materials and training programs that enhance employee performance and engagement. Her experience in instructional design allows her to develop tailored learning solutions that meet the needs of the organization.
Previous Positions at Zenefits
Prior to her current role, Amber held multiple positions at Zenefits. She worked as a Customer Enablement Manager from 2019 to 2021, where she was responsible for ensuring customer satisfaction and facilitating the onboarding process. Before that, she served as a Senior Associate from 2017 to 2019, contributing to various projects that supported customer needs and operational efficiency.
Experience at Amazon
Amber Porter worked at Amazon as a Customer Support Specialist for a brief period of three months in 2016. During her time there, she engaged with customers to address inquiries and resolve issues, gaining valuable experience in customer service and support.
Teaching Experience at VIPKid
Since 2017, Amber has been employed as an ESL Teacher at VIPKid. In this role, she teaches English to students, utilizing her skills in communication and education to facilitate learning in a virtual environment. Her experience in teaching complements her instructional design work.
Education and Expertise
Amber Porter earned a Master's degree in Human Services from Walden University, completing her studies from 2011 to 2017. This educational background provides her with a strong foundation in understanding human behavior and effective communication, which she applies in her professional roles.