Amy Brooks
About Amy Brooks
Amy Brooks is an Associate Benefits Advisor at Zenefits and an Implementation Manager at Doubledutch, where she leads collaboration with stakeholders and manages event implementations. She holds a Bachelor of Applied Science from Northern Arizona University and has extensive experience in customer service and project management.
Work at Zenefits
Amy Brooks has been employed at Zenefits as an Associate Benefits Advisor since 2015. In this role, she is responsible for tracking and resolving bugs that directly affect app launches. She collaborates with internal teams, including Account Management, Engineering, and Integrations, to ensure that project deliverables align with customer goals. Her work contributes to a knowledge base repository of implementation best practices, enhancing the overall efficiency of the organization.
Current Role at Doubledutch
In addition to her role at Zenefits, Amy Brooks has served as an Implementation Manager at Doubledutch since 2016. Her responsibilities include managing multiple concurrent event implementations for Maintenance and Mid-Touch customer types. She leads interactions and collaborations with external stakeholders to fully scope customer needs, ensuring that projects meet client expectations and requirements.
Education and Expertise
Amy Brooks has a diverse educational background. She studied at Penrose Academy for one year in 2008-2009. She then attended Rio Salado College, where she earned an Associate of Arts degree from 2010 to 2013. Following this, she completed her Bachelor of Applied Science at Northern Arizona University, studying from 2013 to 2015. Her education has equipped her with the skills necessary for her roles in benefits advising and implementation management.
Previous Work Experience
Prior to her current positions, Amy Brooks gained experience in various roles. She worked as a Wax Specialist at European Wax Center in Plano, Texas, for one year in 2011-2012. She also served as a Lead Skin Expert at Dermalogica in Carson, California, from 2012 to 2015. Additionally, she worked as a Boutique Hostess at Walt Disney World for seven months in 2012. These roles contributed to her customer service and operational skills.