Jacob Johnson
About Jacob Johnson
Jacob Johnson is a Senior Customer Success Manager at Zenefits, where he has worked since 2018. He previously served as an Account Executive at Verizon Connect and holds a B.B.A. in Business Management and Supply Chain Management from Appalachian State University.
Current Role at Zenefits
Jacob Johnson serves as a Senior Customer Success Manager at Zenefits, a position he has held since 2018. In this role, he focuses on managing relationships with the company's largest revenue-generating clients. He collaborates with various internal teams, including Product and Engineering, to ensure that the products and services align with client needs. His work is crucial in maintaining high levels of customer satisfaction and retention.
Previous Experience at Verizon Connect
Prior to his current role, Jacob worked at Verizon Connect as a Sales Partner (Account Executive) from 2016 to 2018. During his two years in this position, he operated in the Charlotte, North Carolina area. His experience at Verizon Connect provided him with valuable insights into sales and customer relationship management, which he applies in his current role at Zenefits.
Education and Certifications
Jacob Johnson earned a Bachelor of Business Administration (B.B.A.) degree with a focus on Business Management and Supply Chain Management from Appalachian State University. He studied there from 2013 to 2015. In addition to his degree, he holds several professional certifications, including Green Belt Six Sigma, Challenger Sales, and Zenefits Certified Professional - Essentials, which enhance his skills in customer success and operational efficiency.
Mentorship and Team Development
In his role at Zenefits, Jacob actively mentors new members of the Customer Success Team. He shares best practices and insights gained from his experience to help them acclimate and succeed in their roles. This mentorship contributes to the overall effectiveness of the team and supports the development of future leaders within the organization.