Maria Graciella Tijones
About Maria Graciella Tijones
Maria Graciella Tijones is a Customer Support Advocate at Zenefits, with prior experience as a Brand Ambassador for Philippine Airlines and Qatar Airways. She holds bachelor's degrees in Broadcast Journalism and Accountancy from De La Salle University - Dasmariñas and has a background in customer service and event management.
Work at Zenefits
Maria Graciella Tijones has been employed at Zenefits as a Customer Support Advocate since 2022. In this role, she is responsible for assisting customers with inquiries and providing support related to the company's services. Her position is based in Pampanga, Central Luzon, Philippines, where she utilizes her background in customer service to enhance user experience.
Education and Expertise
Maria Tijones studied at De La Salle University - Dasmariñas, where she earned a Bachelor’s Degree in Broadcast Journalism from 2012 to 2015. Additionally, she pursued a Bachelor’s Degree in Accountancy at the same institution from 2011 to 2012. Her educational background is complemented by her involvement in various extracurricular activities, including intercollegiate cheerdancing and table tennis.
Background in Customer Service
Before joining Zenefits, Maria Tijones gained experience in customer service through her role as a banker, where she handled online account openings and conducted Zoom interviews. She also served as a Brand Ambassador for Philippine Airlines and Qatar Airways from 2016 to 2020, further enhancing her skills in customer interaction and support.
Leadership and Editorial Experience
In 2015, Maria Tijones held the position of Executive Editor for her university's yearbook publication, demonstrating her leadership and editorial skills. She was also an active member of the Broadcast Journalism Student Council and contributed to the DWSU 95.9 GreenFM News and Public Affairs Team, showcasing her commitment to journalism and media.
Specialized Roles in Marketing
In 2016, Maria Tijones worked as a Brand Activations and Events Specialist for PLDT Home Marketing. Her responsibilities included on-the-spot hosting and script writing, which allowed her to develop her communication and event management skills. This experience contributed to her overall expertise in customer engagement and marketing strategies.