Matthew Roberts
About Matthew Roberts
Matthew Roberts serves as the Global Customer Care Manager at Zenefits, where he has worked since 2022. With 30 years of customer service experience across retail and HR SaaS industries, he has held various roles at Zenefits and Jewel-Osco, demonstrating a strong ability to address customer concerns effectively.
Current Role as Global Customer Care Manager
Matthew Roberts serves as the Global Customer Care Manager at Zenefits, a position he has held since 2022. In this role, he is responsible for overseeing customer care operations on a global scale. He focuses on adapting to changing business needs and effectively addressing customer concerns from initial escalation to full resolution.
Experience at Zenefits
Matthew Roberts has extensive experience at Zenefits, having worked in various roles since 2017. He began as a Customer Care Associate I, progressing to Customer Care Associate III, and then to Customer Care Manager. His tenure at Zenefits spans from 2017 to the present, with specific roles including Time & Pay Specialist from 2019 to 2021, and Customer Care Manager from 2021 to 2022.
Previous Experience at Jewel-Osco
Before joining Zenefits, Matthew Roberts worked at Jewel-Osco for 25 years, holding several positions. He served as Grocery Assistant Manager from 1996 to 2011, Assistant Store Director from 2011 to 2017, and AM Crew Chief from 1986 to 1996. His long tenure in retail management contributed to his extensive customer service experience.
Customer Service Expertise
Matthew Roberts has accumulated 30 years of customer service experience across both retail and HR SaaS industries. His background includes managing customer interactions, resolving issues, and adapting to the evolving needs of businesses and customers.