Melissa Frank
About Melissa Frank
Melissa Frank is an Associate Product Manager specializing in Benefits at Zenefits, where she has worked in various roles since 2015. She holds a Bachelor's Degree in Hispanic and Latin American Languages from Brown University.
Current Role at Zenefits
Melissa Frank currently serves as Associate Product Manager for Benefits at Zenefits, a position she has held since 2022. In this role, she is responsible for managing product features and enhancements related to employee benefits. Additionally, she has been working as Senior Program Manager for Benefits Platform Operations since 2019, where she oversees operational processes and ensures the effective delivery of benefits solutions.
Previous Experience at Zenefits
Melissa Frank has extensive experience at Zenefits, having worked there in various capacities since 2015. She began as a Client Support Associate for five months before transitioning to Client Support Manager and Insurance Specialist, roles she held for four years until 2019. Her responsibilities included providing support to clients and managing insurance-related inquiries, contributing to the overall client experience.
Education at Brown University
Melissa Frank earned her Bachelor's Degree in Hispanic and Latin American Languages, Literatures, and Linguistics from Brown University. She studied there from 2004 to 2008, gaining a comprehensive understanding of the language and cultural nuances of Hispanic and Latin American regions.
Work Experience Prior to Zenefits
Before joining Zenefits, Melissa Frank worked at The Westin Kierland Resort & Spa as a Server from 2014 to 2015. This role involved providing high-quality service to guests and managing dining experiences, which contributed to her customer service skills.