Rachelle (Shelley) Dorais
About Rachelle (Shelley) Dorais
Rachelle (Shelley) Dorais serves as the Executive Director of Customer Success and Renewals at Zenefits, bringing extensive experience in workforce succession planning and leadership coaching. She has held various leadership roles in human resources and customer relationship management across multiple organizations, demonstrating a commitment to operational excellence and client experience.
Work at Zenefits
Rachelle Dorais has been serving as the Executive Director of Customer Success and Renewals at Zenefits since 2015. In this role, she is responsible for overseeing customer success initiatives and ensuring high levels of client satisfaction. Her focus is on creating best-in-class experiences for both internal and external clients, which aligns with her passion for operational excellence.
Current Role at TriNet
In addition to her position at Zenefits, Rachelle Dorais is currently the Executive Director of Customer Relationship Management and Renewals at TriNet, a role she has held since 2022. This position involves managing customer relationships and overseeing renewal processes, contributing to the company's overall customer success strategy.
Previous Experience at NthDegree Technologies Worldwide
Rachelle Dorais worked at NthDegree Technologies Worldwide in various capacities. She served as the Director of Human Resources from 2006 to 2008 and later as the Director of Account Management and Human Resources from 2008 to 2012. Her roles involved managing human resources functions and account management, contributing to the company's operational strategies.
Career at Valassis
Rachelle Dorais has significant experience from her tenure at Valassis, where she worked from 1993 to 2004. She held multiple roles, including Human Resources Manager and Senior Manager of West Coast Client Services - Enterprise. Her progressive promotions within the company highlight her capabilities in human resources and client service management.
Education and Expertise
Rachelle Dorais studied at Eastern Michigan University Honors College, where she earned a Bachelor of Science degree in Human Resources and Organizational Communications with a focus on Management. Her educational background supports her expertise in workforce succession planning and leadership coaching.