Stephany Laredo
About Stephany Laredo
Stephany Laredo is a Customer Success Manager with extensive experience in customer service and management roles across various industries. She has worked at Zenefits and TriNet, and has held positions in food services and insurance prior to her current role.
Current Role as Customer Success Manager
Stephany Laredo currently serves as a Customer Success Manager at Zenefits, a role she has held since 2021. In this position, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer service and relationship management. She operates out of Phoenix, Arizona, where she focuses on enhancing the customer experience and driving engagement with Zenefits' products.
Previous Experience at Zenefits
Prior to her current role, Laredo worked at Zenefits in various capacities. She served as a Payroll Customer Service Associate from 2017 to 2019, where she provided support related to payroll services. Following this, she was an Enablement Manager from 2019 to 2021, focusing on training and development initiatives to improve team performance. Her tenure at Zenefits spanned a total of four years.
Background in Food and Nutrition Services
Before joining Zenefits, Laredo worked at St. Luke's Medical Center as a Food and Nutrition Services Supervisor from 2012 to 2016. In this role, she managed food service operations and ensured compliance with health and safety regulations. Her experience in the healthcare sector contributed to her skills in management and customer service.
Experience in Life Insurance
Laredo briefly worked as a Life Insurance Agent at Liberty National Life Insurance Company from 2016 to 2017. This role involved advising clients on life insurance products and managing client relationships, which further developed her customer service skills.
Current Role at TriNet
In addition to her role at Zenefits, Laredo has been working as a Senior Customer Relationship Manager at TriNet since 2022. In this position, she focuses on managing client relationships and ensuring customer satisfaction, drawing on her extensive background in customer service and relationship management.