Surya Thiya
About Surya Thiya
Surya Thiya is a Product Specialist and Team Lead at Zenefits, where he has worked since 2019 in Bengaluru, India. He holds a Bachelor of Engineering in Electronics and Communications from Gujarat Technological University and has experience in customer service and process execution.
Work at Zenefits
Surya Thiya has been employed at Zenefits since 2017, initially serving as a Product Analyst for two years before advancing to the role of Product Specialist - Team Lead in 2019. In this position, he leads the Benefit Operations Team, which consists of four members. His responsibilities include overseeing backend operational tasks and ensuring efficient delivery. Surya actively collaborates with engineering and product teams to improve product quality by implementing feedback loops. He also works on automated fulfillment channels, such as EDI, to streamline processes.
Education and Expertise
Surya Thiya earned a Bachelor of Engineering (BE) in Electronics and Communications Engineering from Gujarat Technological University, where he studied from 2010 to 2014. Prior to this, he completed his Intermediate (HSC) in Science, focusing on Maths and Biology, at SeventhDay Adventist Higher Secondary School from 2008 to 2010. His educational background has provided him with a solid foundation in engineering principles, which he applies in his current role at Zenefits.
Background
Before joining Zenefits, Surya Thiya worked at Spicejet Limited as a Customer Service Executive for six months in 2015. He then transitioned to aMarketForce, where he served as a Process Executive for two years, from 2015 to 2017. These experiences contributed to his skills in customer service and operational processes, which he has further developed in his roles at Zenefits.
Technical Skills and Tools
In his current role, Surya Thiya utilizes various platforms to manage operational tasks effectively. He works daily with tools such as JIRA, Salesforce, and Mode. His proficiency in these platforms supports his responsibilities in product management and team leadership, enabling him to streamline workflows and enhance productivity within his team.