Rochelle Timmerman, MBA, Cppm
About Rochelle Timmerman, MBA, Cppm
Rochelle Timmerman is a Senior Customer Success Manager with extensive experience in account management and customer success roles across various companies. She holds an MBA from St. Cloud State University and a BS in Environmental Science and Biology from the University of Wisconsin-Green Bay.
Current Role at Zenput
Rochelle Timmerman serves as a Senior Customer Success Manager at Zenput. She has been in this role since 2020, contributing to the company's focus on enhancing customer satisfaction and ensuring successful product adoption. In her position, she leverages her extensive experience in customer success to support clients and drive engagement.
Previous Experience at Aimia Inc
Prior to her current role, Rochelle worked at Aimia Inc as an Account Manager from 2011 to 2014. During her three years in Plymouth, MN, she managed client accounts and developed strategies to enhance customer relationships, contributing to the company's overall success.
Experience at Site Impact
Rochelle held two positions at Site Impact. She was a Senior Customer Success Manager from 2019 to 2020, where she focused on client retention and satisfaction. Following this role, she transitioned to Senior Onboarding Manager for a brief period in 2020, where she facilitated the onboarding process for new clients in Coconut Creek, Florida.
Background in Education
Rochelle Timmerman earned her Bachelor of Science degree in Environmental Science and Biology from the University of Wisconsin-Green Bay, studying from 1999 to 2003. She later pursued a Master of Business Administration (MBA) at St. Cloud State University, completing her studies from 2010 to 2013. This educational background supports her expertise in customer success and management.
Career Path and Previous Roles
Rochelle's career includes various roles in customer success and account management. She worked at BI WORLDWIDE as an Account Director/Sr. Customer Success Manager from 2015 to 2018. Additionally, she held positions at E-GROUP, INC. and Carlson Marketing, where she gained valuable experience in account management and operations.