Marcia Jones
About Marcia Jones
Marcia Jones is a Program Manager at Zentech Manufacturing with extensive experience in client service management and program oversight. She holds a Master of Science in Organizational Development from The Johns Hopkins University and a Bachelor of Science in Business Administration from Towson University.
Work at Zentech Manufacturing
Marcia Jones has been employed at Zentech Manufacturing as a Program Manager since 2019. In this role, she manages programs that generate $6 million in revenue. Her responsibilities include overseeing the processing, costing, and resolution of program customer returns. Jones has achieved significant performance metrics, including reaching 190% of the Delivery of Service goal and surpassing the Service Assurance target by 178%. Her focus on maintaining and growing positive customer relationships is a key aspect of her role.
Previous Experience at Verizon
Prior to her current position, Marcia Jones worked at Verizon Business Markets as the Manager of Client Service Management for Government from 2011 to 2019. During her tenure, she supported key government and commercial accounts across multiple states, which represented $86 million in annual revenue. Earlier in her career, she served as a Proposal Manager at Verizon from 2001 to 2003, where she managed a team that secured sales leads resulting in over $172,000 in new revenue.
Education and Expertise
Marcia Jones holds a Master of Science (M.S.) degree in Organizational Development from The Johns Hopkins University - Carey Business School. She also earned a Bachelor of Science (B.S.) degree in Business Administration and Management from Towson University. Her educational background supports her expertise in program management and organizational development, which she applies in her current role and previous positions.
Key Responsibilities and Achievements
In her role as Program Manager, Marcia Jones is responsible for managing New Product Introductions in manufacturing and testing. She ensures that products are delivered on time and within budget while meeting customer requirements and adhering to certification standards, including ISO IPC, J-Standard, and ITAR. Jones has directed teams that consistently exceeded targets for key performance metrics, demonstrating her effectiveness in program management.