Michael J. Cion
About Michael J. Cion
Michael J. Cion is a Senior Customer Service Representative at Zep Inc., where he has worked for 40 years since 1984. He holds a Bachelor's degree in Administrative Management from Concordia University and provides specialized reports and technical support to the sales force.
Work at Zep
Michael J. Cion has been employed at Zep Inc. as a Senior Customer Service Representative since 1984. With 40 years of experience in this role, he has developed a deep understanding of customer needs and service delivery. His responsibilities include providing specialized reports and technical support to the sales force through the web-based program my.zep. He also serves as the primary contact for resolving order problems for Canadian customers, covering regions from British Columbia to Newfoundland.
Education and Expertise
Michael J. Cion studied at Concordia University, where he earned a Bachelor’s degree in Administrative Management from 1978 to 1981. Prior to this, he completed a two-year program in Business Administration at Dawson College from 1976 to 1978. His educational background equips him with the skills necessary for effective customer service and management in his current role.
Background
Michael J. Cion attended Mgr. Harold Doran High School from 1972 to 1976, where he completed his secondary education. His foundational education laid the groundwork for his subsequent studies in business and management, leading to his long-standing career in customer service.
Customer Service Techniques
In his role at Zep Inc., Michael utilizes a variety of training tools to enhance customer service delivery. This includes leveraging product knowledge and instructional videos to improve the service experience for customers. His approach focuses on ensuring that customers receive accurate information and effective solutions to their inquiries.