Abhishek Verma
About Abhishek Verma
Abhishek Verma is an Associate Director of Operations Strategy at Zepto, with a background in operations management and supply chain. He has held various managerial roles at companies such as Cognizant, Amazon, Swiggy, and TVS Motor Company, and has academic credentials from the Indian Institute of Management, Calcutta.
Current Role at Zepto
Abhishek Verma serves as the Associate Director of Operations Strategy at Zepto, a position he has held since 2022. In this role, he is responsible for overseeing operations strategy, focusing on enhancing efficiency and effectiveness within the organization. His work involves designing and deploying processes aimed at improving customer metrics, such as packing time and fill rates. His strategic approach aims to minimize customer complaints and enhance overall service delivery.
Previous Experience at Cognizant
Before joining Zepto, Abhishek Verma worked at Cognizant as a Manager from 2018 to 2019. During his tenure in the Bengaluru Area, India, he contributed to various operational strategies and initiatives. His experience at Cognizant helped him develop skills in managing complex projects and improving operational efficiencies.
Experience at Amazon and Swiggy
Abhishek Verma has also held significant roles at Amazon and Swiggy. He worked as a Program Manager at Amazon for four months in 2021, where he focused on operational excellence. Prior to that, he was a Senior Manager of Operations at Swiggy from 2019 to 2021, where he managed operations and implemented strategies to enhance service delivery and customer satisfaction.
Educational Background
Abhishek Verma completed his Post Graduate Program for Executives (PGPEX) in Business Administration and Management at the Indian Institute of Management, Calcutta, from 2017 to 2018. He also holds a Bachelor of Technology (B.Tech.) in Metallurgical Engineering from the National Institute of Technology Jamshedpur, where he studied from 2006 to 2010. His educational background has equipped him with a solid foundation in management and engineering principles.
Expertise in Operations Management
Abhishek Verma possesses extensive expertise in operations management, particularly in designing processes that improve customer metrics. His skills include supply chain operations, service excellence, and strategic operations management. He focuses on minimizing customer complaints and driving high-quality results through effective people engagement and process orientation.